ISO certification audit - a culture of continual improvement

Sinonim Translation Agency is guided by the philosophy of continual improvement of its operations based on the PDCA cycle, one of the main concepts in modern-day management theory, which is also a basis for ISO 9001:2015, an international standard for quality management systems.

It is based on eight principles of management, which reflect good business practices, and its full implementation leads to improved overall performance of the organization:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships

The ISO 17100 standard stipulates the minimum requirements a translation agency must document and meet for its translation process to be acceptable under the professional standards. At the same time, the standards give clients confidence in the quality of the requested service. The basic purpose of ISO 17100:2015 is to establish the requirements that enable translation agencies to provide high-quality services.

Sinonim used the challenging and unpredictable year 2020 to improve the quality of all its operations because we see every obstacle as an opportunity for further progress. In 2020, we successfully completed the certification process for ISO 9001:2015 and ISO 17100:2015 standards, and we continue to improve our operations and processes.

At the end of October 2021, we successfully met all the requirements during the supervisory audit carried out by leading international certification company Bureau Veritas.

In the same month, we received a certificate of creditworthiness excellence as proof of stable operations for the previous year, which places us among the top companies in Croatia in terms of credit rating, as a follow-up to the certificate received for 2019.

We continue to operate according to our principles of a culture of continual improvement, hire young talent in an environment that enables further development of their business competencies, develop new tools and technologies and increase the number of satisfied customers in both domestic and foreign markets.

We are extremely proud that our vision and effort are confirmed by these certificates, but the biggest indicators of a well-established business are the growth of long-term partnerships and an excellent organizational culture with a high degree of motivation and proactivity as a result of continual training and care about the well-being of our employees.